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Open Positions

Assistant Director, Database Administration

Summary

The Assistant Director, Database Administration is an integral member of NASPA’s Information Technology team, enabling the work of the Association through optimization of an integrated network of online platforms. Within that network, this position has primary responsibility for NASPA’s Customer Relationship Management system, NimbleAMS, which is built on Salesforce. Working with staff across the Association, and in line with NASPA’s larger information technology and management strategy, the assistant director will manage the day-to-day administration of the CRM, ensuring that configuration meets business needs, optimizing dashboard and reporting mechanisms, systemically managing data clean-up, leading third-party integrations, and developing onboarding and training for colleagues and volunteer leaders. Through all work, the AD should work with the philosophy that the database is a tool to help the Association fulfill its mission, collaborating with cross-functional groups of colleagues on all aspects of work.


Reports To:


Senior Director, Information Technology


Specific Responsibilities of the Position


Database Administration

  • Oversee the day-to-day management of NASPA’s CRM
  • Collaborate with staff and volunteers on an ongoing basis to ensure that the database meets business needs
  • Develop and manage automated processes to increase efficiency in work
  • Execute routine tasks such as monthly membership renewal processes and event registration set-ups
  • Integrate and manage data from multiple sources, maintaining Nimble as the database of record
  • Develop short- and long-term solutions to ensure data integrity, quality, and ongoing process improvement
  • Proactively monitor the Nimble release schedule, configuring updates to NASPA’s instance based on new features available
  • Manage all third-party integrations with the CRM and serve as primary point of contact with NimbleUser
  • Upload weekly member and non-member data to NASPA’s web server

Onboarding and Training

  • Train colleagues on database-related topics, proactively on an ongoing basis and as necessary
  • Manage and update standard operating procedures and other documentation regularly
  • Serve as help desk support for all database issues, with a priority focus on solving problems in real-time and working with colleagues to outline long-term solutions
  • Collaborate with staff across the Association to build self-service dashboards and reporting mechanisms that inform their day-to-day work
  • Provide regular updates to colleagues regarding database updates and other relevant information


Qualifications

  • 2-4 years experience working directly in Salesforce or a Salesforce-based CRM
  • Demonstrated knowledge of database design, management and integrity
  • Demonstrated understanding of structured query language (SQL) and demonstrated ability to write SQL queries
  • Demonstrated understanding of Salesforce modules including initial configuration, day-to-day use, and ongoing updates
  • Demonstrated understanding of Salesforce’s data architecture/tables with the ability to optimize dashboard and reporting features for easy use by colleagues
  • Demonstrated understanding of Salesforce’s automation options with the ability to build processes and configure both back-end and member-facing data inputs
  • Creative problem-solving skills, with the demonstrated ability to understand a business case and develop solutions within the database to achieve results, in the short- and long-term
  • Excellent organizational skills and attention to detail, with the demonstrated ability to establish priorities, manage multiple demands and projects, and meet deadlines
  • Collaborative work style, with the demonstrated ability to train, support, and empower colleagues in their work with the database
  • Bachelor’s degree preferred


Office Location/Working Conditions/Physical Requirements

  • This position may be based anywhere in the contiguous 48 states.
  • This position is primarily office-based with primary work on a computer, including phone, email, and video conferencing.
  • Occasional overnight travel to the NASPA office or to events is expected during which the position may be expected to complete set-up and stand for longer periods of time than usual, traveling by air and ground transportation.


Employment Status

Full-time Exempt

About NASPA

NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories.

Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry.

NASPA members serve a variety of functions and roles, including the vice president and dean for student life, as well as professionals working within housing and residence life, student unions, student activities, counseling, career development, orientation, enrollment management, racial and ethnic minority support services, and retention and assessment.

NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, veteran status, or disability in any of its policies, programs, and services.



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Assistant Director, Network Services and Communications

Summary

 

NASPA – Student Affairs Administrators in Higher Education (NASPA) is engaged in a multi-year project to help institutions improve their advising practices through a grant-funded Advising Success Network. Formed in 2018, the Advising Success Network (ASN) is a dynamic network of five organizations partnering to support educational change and improved student outcomes through a holistic approach to advising, addressing the operational, programmatic, technological, and research needs of colleges and universities in direct support of a more equitable student experience. The mission of the network is to help scale the adoption of advising and student supports to ensure equitable outcomes for institutions and students. Building on past efforts and research, the network seeks to expand the notion of holistic advising to a broader set of higher education institutions.

The Assistant Director’s primary roles are to support the design, delivery, and scaling of services offered by Advising Success Network partners to a defined set of institutions and to utilize consultative marketing techniques to assist institutions in becoming aware of and choosing the best services. In addition, this position will manage and implement the network’s communications strategy and marketing plan, i.e. managing social media accounts, marketing of services and creation and review of blogs and other documents. All of this work is occurring in the context of a grant, so attention to detail, ability to adapt, and strong interpersonal skills are critical.

 

Reports To:

Senior Director, Advising Success Network

 

Specific Responsibilities of the Position

  • Manages the process to design and deliver advising services to institutions, to include crafting potential services in collaboration with partners, managing all aspects of the planning process;
  • Reviews, refines and implements network communications strategy and process;
  • Develops and implements network marketing plan and maintains print, web, and social media content in collaboration with NASPA's Communications and Marketing department and external consultants;
  • Researches and provides insights on current marketing, advising and technology trends and processes;
  • Works collaboratively with partner associations, organizations, and institutions student success initiatives focused on holistic advising;
  • Coordinates, tracks, and supports the development of service offerings;
  • Works with Senior Director of the Advising Success Network to help develop and deliver all external communications, including presentations to local and national audiences;
  • Authors publications, blog posts, and other commentary for multiple audiences; and,
  • Completes other duties as assigned.

 

Qualifications

  • Master’s degree preferred, ideally with at least 5 years of experience in at least one of the following areas: higher education, communications, marketing, consulting and/or direct service development; or a bachelor’s degree and at least 7-10 years of relevant experience;
  • Experience with or understanding of cost and pricing strategies;
  • Experience in working in environments that support student support professionals preferred;
  • Knowledge of current advising strategies, particularly approaches that are data-informed and technology-driven;
  • An entrepreneurial spirit that is adaptable to a fast-paced, diverse, dynamic, and results-oriented culture; 
  • Strong communication skills with an emphasis on written communication in a variety of mediums;
  • Proven strong analytical and research skills and a high tolerance for detail with the ability to convey complex concepts in a clear, concise, and logical manner to a variety of audiences;
  • Ability to work independently and as part of a team; and,
  • Proficiency in the use of computers and application software in a networked environment.

 

Office Location/Working Conditions/Physical Requirements

The position is located in NASPA’s Washington, DC office. However, competitive candidates may have the option to work from a remote location.

This position is primarily office-based with regular and continuous work on a computer, including phone, email, and video conferencing.

Regular overnight travel expected to attend meetings and present work, during which the position may be expected to travel from city to city by air and ground transportation.

 

 

Employment Status

This is a full-time, exempt position contingent upon continued grant funding for the project.

 

 

About NASPA

NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories.  

Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry.

NASPA members serve a variety of functions and roles, including the vice president and dean for student life, as well as professionals working within housing and residence life, student unions, student activities, counseling, career development, orientation, enrollment management, racial and ethnic minority support services, and retention and assessment.

NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, veteran status, or disability in any of its policies, programs, and services.

 

To Apply

Interested candidates should submit the following for consideration: 

  • a letter of interest with salary requirements; 
  • resume/vitae; 
  • a relevant and recent writing sample

A complete set of materials should be emailed to Amanda Olmstead, Assistant Director of Network Management, at aolmstead@naspa.org. No calls, please. 

Marketing Campaigns Manager

Summary
The Marketing Campaigns Manager is responsible for collaboratively strategizing and executing short- and long-term marketing campaigns that convey the mission and programs of NASPA to its constituencies and the broader higher education audience. The manager will serve an integral role on the NASPA Marketing and Communications team in developing, synthesizing, and executing the Association’s  multi-channel, multi-voice, and multi-audience communications, with a focus on dynamically marketing and advertising NASPA products and services to consistently meet or exceed engagement and revenue goals. 

The Marketing Campaigns Manager is primarily responsible for managing and optimizing targeted email marketing campaigns, organic and paid social campaigns, andserving as a key creative in visual brand development. The Marketing Campaigns Manager will also work closely and collaboratively with staff organization-wide to develop promotional campaign strategy and tactics.  

Reports to: Director, Marketing and Communications

Supervises: n/a

Specific Responsibilities of the Position

  • Collaborate with NASPA staff to develop marketing campaigns that meet the needs of various individual and organization-wide initiatives while addressing ongoing  communications strategies and priorities.

  • Serve as primary executor of NASPA marketing emails, including developing copy and imagery, articulating of value propositions, partnering in progressive campaign email strategy, and expanding email workflow tactics.

  • Develop expert-level proficiency with HubSpot, including web development/coding training to leverage the platform  effectively in email, landing page, and form templates,  with the goal of using HubSpot to make better integrated marketing campaign decisions.

  • Manage NASPA’s multi-channel organic and paid social strategy and execution including: integrated marketing efforts across platforms and tools; consolidated campaign reporting and optimization of staff-facing social analytics; segmentation and targeting of audiences thus increasing reach of paid social campaigns; leveraging of A/B testing to maximize results; staying informed of evolving trends and best practices.

  • Lead production and distribution of impactful short-form video advertisement and engagement spots in partnership with various NASPA events and initiatives.

  • Manage visual brand development for NASPA events, including logo updates and redesigns, promotional print collateral, and support onsite print collateral development and production for NASPA events as needed.

  • Curate ongoing brand imagery updates, including sourcing new stock photos, and serve staff needs in branding imagery from promotional use, i.e. cropping, watermarking, etc.

  • Develop knowledge about the field of student affairs and larger higher ed landscape to ensure an informed perspective when crafting content and speaking in NASPA’s voice.

  • Other duties as assigned.

Qualifications
1-3 years experience in communications and marketing, including but not limited to social media for an organization, social advertising, graphic design, writing for the web, and email marketing, is required. Exceptional writing and copy-editing skills, strong attention to detail, and experience with the Adobe Creative Suite is also required. Experience with an email marketing tool (HubSpot) and social scheduling software (Hootsuite) preferred. An understanding of higher education, specifically the values and competencies of the student affairs profession, or experience working at a higher education institution, is highly desirable.

 

Office Location/Working Conditions/Physical Requirements
This position may be located anywhere in the contiguous 48 states, with a preference for the Washington, D.C. metro area.

This position is primarily office-based with primary work on a computer, including phone, email, and video conferencing.

Occasional overnight/day travel to NASPA events, including the week-long NASPA Annual Conference, is expected during which the position may be expected to complete set-up and stand for longer periods of time than usual, traveling by air and ground transportation.

Employment Status: Full-time Exempt 

About NASPA
NASPA is the leading association for the advancement, health, and sustainability of the student affairs profession. We serve a full range of professionals who provide programs, experiences, and services that cultivate student learning and success in concert with the mission of our colleges and universities. Established in 1918 and founded in 1919, NASPA comprises more than 16,000 members in all 50 states, 29 countries, and 8 U.S. Territories.  

Through high-quality professional development, strong policy advocacy, and substantive research to inform practice, NASPA meets the diverse needs and invests in realizing the potential of all its members under the guiding principles of integrity, innovation, inclusion, and inquiry.

NASPA members serve a variety of functions and roles, including the vice president and dean for student life, as well as professionals working within housing and residence life, student unions, student activities, counseling, career development, orientation, enrollment management, racial and ethnic minority support services, and retention and assessment.

NASPA is an equal opportunity employer. NASPA does not discriminate on the basis of race, color, national origin, religion, sex, age, gender identity, gender expression, affectional or sexual orientation, veteran status, or disability in any of its policies, programs, and services.

  

Click here to Apply