Virtual Support Services Planning Guide

This guide is intended to help institutions that are ready to adopt, or are in process of adopting, an integrated and coordinated approach for delivering virtual support services to students who are attending college online and/or in person. It is designed to facilitate collaborative decision making across 10 essential areas. Each of the areas includes a description of ideal conditions, indicators of progress, and discussion questions. The guide is informed by and builds upon NASPA’s case study findings in Spotlighting Virtual Innovation: Award-Winning Strategies for Leveraging Technology to Support Students During the COVID-19 Pandemic and Beyond.